Log into your My Account on Rootpal or your control panel if you know it already (Ex: Plesk – Web-NameofPleskServer.rootpal.com
Click Services and Log into your Plesk Control Panel or whichever hosting control panel you are using.
Click Websites and Domains and click on your domain (example.com) that you would like to migrate. Then click on Website Importing.
Enter the FTP or SSH information from your current/old hosting provider. This will migrate your WordPress website and the database automatically to our hosting.
If you are still having issues, you can try the advanced options. Sometimes your hosting provider will be tricky or have their layout for the source directory (Where your WordPress files live) in a weird folder or area. This is why it’s important to make sure the FTP information to the WordPress installation.
If you are still having issues migrating your site, we can do it for you! Please create a support ticket under the migration department and provide us with your old hosting information.